Question 1

How do I rent equipment from Quarry?

Accepted Answer

Getting started is easy! Simply enter your location and select the equipment you need on our pricing page. You'll see available options from local providers with instant pricing. Choose your preferred option, complete the booking form, and we'll coordinate delivery to your site.

Question 2

What areas do you service?

Accepted Answer

We currently serve major markets including Los Angeles, San Diego, Phoenix, Denver, and Dallas, along with their surrounding areas. Visit our locations page to see if we serve your specific area.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking at least 24-48 hours in advance to ensure availability. However, we also offer same-day and next-day delivery options in many markets, subject to availability.

Question 4

How is pricing calculated?

Accepted Answer

Pricing depends on several factors including equipment type, rental duration, delivery location, and current availability. Our platform shows you real-time pricing from multiple providers so you can compare and choose the best option for your budget.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and ACH payments for qualified business accounts. Payment is typically processed at the time of booking.

Question 6

Are there any hidden fees?

Accepted Answer

No hidden fees! All pricing shown includes delivery and pickup within the standard service area. Any additional fees (such as overweight charges for dumpsters or extra rental days) are clearly disclosed before you confirm your booking.

Question 7

How does delivery work?

Accepted Answer

Once you book, we'll coordinate with our partner to schedule a delivery window. You'll receive SMS and email updates about your delivery. The equipment will be placed at your specified location, and you'll receive confirmation with photos.

Question 8

Do I need to be present for delivery?

Accepted Answer

For most equipment, you don't need to be present as long as there's clear access to the placement location. However, for mobile offices or specialized equipment, someone should be available to coordinate placement.

Question 9

What if I need to extend my rental?

Accepted Answer

No problem! Contact us before your scheduled pickup date, and we'll arrange an extension based on availability. You'll be charged for the additional days at the agreed-upon daily rate.

Question 10

What size dumpster do I need?

Accepted Answer

It depends on your project size. Use our dumpster size calculator for recommendations, but generally: 10-yard for small cleanouts, 20-yard for medium renovations, 30-yard for large construction projects, and 40-yard for major demolitions.

Question 11

What can I put in a dumpster?

Accepted Answer

Most construction debris, household junk, and renovation waste is acceptable. Prohibited items typically include hazardous materials, chemicals, tires, batteries, and certain electronics. Check with your specific provider for a complete list.

Question 12

Do scissor lifts require certification?

Accepted Answer

Yes, operators must have proper certification and training to use scissor lifts. Many rental providers offer training or can connect you with certification programs. OSHA requires documented training for all aerial lift operators.

Question 13

Do I need an account to rent?

Accepted Answer

You can get pricing and availability without an account, but you'll need to create one to complete a booking. An account lets you track orders, manage rentals, view invoices, and rebook equipment quickly.

Question 14

How do I track my order?

Accepted Answer

Once you book, you'll receive SMS and email updates at each stage. You can also log into your account portal at app.quarryrents.com to view real-time status, delivery confirmations, and pickup schedules.

Question 15

What if I have a problem with my rental?

Accepted Answer

Contact us immediately at 888-503-3909 or orders@quarryrents.com. We're available 24/7 to resolve any issues with your rental. We'll work with our partner providers to address your concerns quickly.

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